Glossary
The words MyRide and this manual use, in one place, from access level to unconfirmed booking.
The words dispatch uses on screen, and what they mean. When a guide uses a word in a particular way, it is defined here.
A to C
Access level: what an office user can reach in dispatch. From most to least: Owner, Operator, Basic Operator, then Council and Police for regulators, and User, which can't reach dispatch.
Account booking: a booking charged to a business account instead of being paid by the passenger, and invoiced to the business later.
ASAP: a booking for as soon as possible rather than a set time. ASAP bookings pulse on the board.
Auto Dispatch: when on, dispatch offers each job to the best-placed driver automatically, using your dispatch rules.
Backup codes: ten single-use codes you save when you set up two-factor. Each one gets you in once if you lose your phone.
Bid: a job opened to drivers so they can offer to take it. Shown as B in a booking's menu.
Booking: a trip a customer has asked for, with a pickup, a destination and a time. Dispatch calls it a trip or a job in some places.
Booking reference: the number that identifies a booking. Give it to support when you ask about a booking.
Callsign: a driver's short identifier on the board, used in place of their name.
Company code: your company's short code. You enter it when you sign in, and it tells MyRide which company you belong to.
D to O
Day trip modifier: a change to one day of a repeat contract, such as a later pickup every Wednesday.
Follow-on job: a job offered to a driver who is still on a trip, to start when they finish.
Generation window: how many days ahead a repeat contract makes its bookings. 14 days unless changed, at most 30.
Job offer: a job offered to a driver in the driver app, which they accept or reject. Not the same as the Job offers screen, which lists other companies' shared jobs to bid on.
Job sharing: passing a job to a partner operator, and settling it later with a job-share invoice.
Lead: a job another company has shared for you to bid on, listed in Job offers.
Manual: a job held back from auto dispatch until an operator assigns it. Shown as M in a booking's menu.
Office user: anyone who signs in to dispatch, as opposed to drivers and customers.
Overwatch: the live board of bookings, drivers and the map.
P to Z
Passkey: a way to sign in with your fingerprint, face, device PIN or a security key instead of a password. It counts as two-factor on its own.
POB: passenger on board. The driver has picked the passenger up.
Preassigned driver: a driver chosen for a booking in advance, who is given it when it is due.
Priority: a job moved up the queue. Shown as P in a booking's menu.
Repeat contract: journeys that happen on the same days every week between two dates, such as a school run, which dispatch turns into bookings automatically.
Ride type: the kind of vehicle a booking needs, as your company defines them.
Two-factor authentication: a second step after your password, usually a 6-digit code from an authenticator app.
Unconfirmed booking: a booking that needs an operator to confirm it, or say no driver is available, before it can be dispatched.
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Last reviewed 11 November 2026