What MyRide does
The parts of MyRide, who uses each one, and the features a company can turn on.
MyRide runs taxi and private-hire companies: bookings, drivers, vehicles, dispatch, payments and compliance in one connected workspace. Each company has its own MyRide, with its own company code, customers and settings.
The parts and who uses them
| Part | Who uses it | What they do there |
|---|---|---|
| Dispatch | Operators and owners in the office | Take bookings, watch the live board, run the fleet, invoices and settings |
| Driver app | Drivers | Go online, accept jobs, navigate, complete trips, keep documents up to date |
| Booking website and app | Customers | Book and pay for trips, and follow their car |
| Business accounts | Companies that book on account | Admins and bookers book trips for their passengers and see their spending |
This manual is about dispatch, the part your office team uses every day.
What dispatch covers
The manual follows the dispatch sidebar, so each guide sits where its screen does.
| Area | What it is for |
|---|---|
| Dispatch | The live board (Overwatch), bookings, the calendar and job offers |
| Fleet | Drivers, vehicles and their compliance documents |
| Back office | Customers, business accounts, invoices, transactions and reports |
| Settings | How your company works: prices, users, security and integrations |
Features a company can turn on
Not every company uses every feature. If a guide describes something you can't see, it may be switched off for your company; an owner can tell you.
| Feature | What it does |
|---|---|
| Auto dispatch | Offers each job to the best driver automatically, using your dispatch rules. |
| Account customers | Business accounts with account bookings, invoicing policies and statements. |
| Repeat contracts | Recurring journeys such as school runs and contracts, created for you. |
| Bulk upload | Import many bookings at once from a spreadsheet. |
| Flight tracking | Live flight status on airport bookings, with pickups that follow delays. |
| Job sharing | Share jobs with partner operators and settle them with job-share invoices. |
| Number masking | Calls and texts between drivers and passengers without revealing numbers. |
| Loyalty programme | Points, tiers and rewards that bring passengers back. |
| Promotions | Promo codes and referral rewards for your passengers. |
| Business API | API keys so account customers can book from their own systems. |
| Audit trail | Login history and session control for your office team. |
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Last reviewed 11 November 2026